Congratulations to Barry Deller who won a Fortnum & Mason Hamper in the prize draw on completion of our specialist survey.

We are very pleased with the response level to this survey and the results from respondents were most encouraging.

86% of you rated B & M's reputation in the marketplace as good, very good or excellent with 72% viewing B & M's market visibility in the same way.

92% of you rated our ability to pay you on time as good to excellent (32% said excellent).

82% rated B & M better than other employment businesses or agencies. Even though we are better than our competitors, only 70% rated B & M as good to excellent when identifying quality opportunities and briefing you on those opportunities so we aim to improve on this.

97% were satisfied or better with the relationship with their Account Manager whilst 80% rated our ability to communicate with you as good, very good or excellent.

The service provided by our finance and admin staff was rated good, very good or excellent by 86% to 94% of you.

However, we are not sitting on our laurels; B & M is continuing to work on improving its service levels and communication processes.

Thank you to all those who participated; we appreciate your feedback.

Jerry Smart
Managing Director.