B & M provided storage management expertise to achieve performance and support improvements for a major UK bank

Project duration - 16 months

Project scope 
- Provide technical consultancy and advice for the Data Migration project 
- Undertake performance analysis and evaluation for new hardware acquisition
- Co-ordinate microcode upgrades for production systems
- Set up SNMP alerting for the SAN
- Provide open systems expertise to the SAN support teams
- Define support procedures for the SAN
- Support SAN systems
- Train and mentor support staff

Results 
- Provision of timely and in-depth technical support for production issues
- Transfer of skills to support staff to enable them to support SAN issues for open systems
- Implementation of performance improvement plans for existing and new systems
- Availability of SNMP monitoring across the corporation in the UK
- Implementation of improved Open Systems support